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Members of the National Association of the Remodeling Industry are
pledged to observe the highest standards of honesty, integrity, and responsibility in the
conduct of business:
 | By promoting only those products and services which are functionally and
economically sound, and which are consistent with objective standards of health and
safety.
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 | By making all advertising and sales promotion factually accurate with
respect to product description, performance specification, and cost/benefit analysis, and
by avoiding those practices which tend to mislead or deceive the customer with respect to
competitive pricing, savings claims, or the nature and significance of contracts,
warranties, finance agreements, completion certificates, lien waivers, or liability and
workers' compensation.
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 | By writing all contracts and warranties such that they are fair and
mutually beneficial to all parties concerned, such that they are free of ambiguities or
omissions which tend to obscure contractual obligations, and such warranty terms and
provisions are free to the capacity to mislead or deceive the customer as to the quality
or longevity of the product or service.
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 | By honoring all contractual obligations until and unless they are
altered or dissolved by the mutual consent of all contractual parties concerned, and by
fulfilling those obligations in a reasonably prompt manner that is fair to all parties
concerned.
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 | By promptly acknowledging and acting on all customer complaints, and in
situations, where complaints appear unreasonable and persistent, by encouraging the
customer to initiate an approved third party dispute settlement mechanism.
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 | By refraining from any act intended to restrain trade or suppress
competition, and to thereby promote the private enterprise system and its guaranty of
equal rights for all.
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